RETURN / EXCHANGE POLICY
Does not apply to Imposter Hair Extensions, see hair extension policy below. If you need assistance with Hair Extensions please reach out to [email protected]
Returns only apply to appliances
Initiate return HERE.
*We do not accept any returns on our hair products, nail products, skin care line or accessories. We only accept returns on hair appliances.
TIME LIMIT ON RETURNS:
You will have 30 days from the time of delivery to initiate a return.
Initiate return HERE.
RETURN OR EXCHANGE INSTRUCTIONS:
Initiate a return or exchange
Please note:
* Product needs to be returned in like new condition, in original packaging. If package or product appears damaged or is not in original packaging, including the product tray, the refund will be denied.
* Please remove all hair and product buildup from brush before returning.
* Hair extensions excluded in this process, see below for hair extension policy.
RETURN PROCESSING TIME:
* Please allow 7-10 business days for all returns to be processed after receipt of items.
* Once processed, credits should appear on your original payment method within 14 business days.
Original shipping is not refundable.
EXCHANGES:
APPAREL RETURNS AND EXCHANGES
Initiate Exchange HERE.
EXCHANGES:
All apparel must be in new condition and in original packaging.
Sale item(s) are not eligible for return/exchange.
Original order number(s) are required for all returns/exchanges.
Hair extensions are excluded from this process, please see Hair Extension Exchange Program.
Exchanges are valid for apparel and hair appliances only
HAIR EXTENSION EXCHANGE PROGRAM:
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened HEAD KANDY Hair Extension set for a set of the right color within thirty (30) days of you receiving your order. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with and tamper proof tape is 100% intact.
**Be sure to include the HAIR COLOR SWATCH from your set of HEAD KANDY Imposter Extensions as it is part of the full set of extensions! The SWATCH piece may NOT be dyed, cut or altered in any way in order to still receive an exchange or store credit for the extensions!**
Exchanges must be postmarked within 30 days of receipt
Head Kandy does not accept CODs – Return shipping costs are the responsibility of the customer.
Email address and original order number are required for all exchanges.
Print exchange form, fill out completely and include with your return: Exchange form here
Imposter Hair Extensions must be in their original packaging, tamper proof tape 100% intact.
Returning package must include: Imposter Hair Extensions, hair extension box (white box) and Extension color swatch and box, unaltered.
Exchanges must ship via traceable method (USPS Priority, UPS, FedEx)
